About us
Please note: Applications without a cover letter will not be considered. Please send a cover letter indicating why you would be a good fit for this role.
Life Harmony Energies creates holistic products that improve health and wellbeing by bringing good energy into modern life.
Looking for an independent, self-motivated individual to join a small e-commerce company selling holistic wellness products. The role is primarily customer service answering emails and phone calls from customers, handling order issues and returns, and includes project-based work as needed.
Requirements include:
- Interest in natural living, holistic health, energy medicine, yoga, meditation, etc.
- 2+ years experience in inbound Customer Service
- Friendly, positive demeanor for interacting with customers
- Excellent problem-solving skills
- Excellent communication skills
- Ability to take ownership of the role and seek ways to be more efficient and effective
- Ability and desire to become knowledgable about the products, how they work, and enthusiastically share them with customers
- Excellent computer skills (everything is online/virtual)
- Ability and desire to wear different hats throughout the day
- Highly organized and independent as you will manage your own schedule, set your own priorities, and in general be self-sufficient (once you are trained and up and running of course).
The products are alternative health products to help customers be happier and healthier. They are proprietary and imported from Europe. Thus an interest in natural living, holistic health, energy medicine, yoga, meditation, etc. would is required.
Desired skills include:
- Shopify or similar e-commerce platform
- Gorgias or similar customer service software
- Microsoft Teams and Outlook
- Amazon Storefront
- Social media platforms (Facebook, Instagram, TikTok)
- Video conferencing software like Zoom or similar
- Slack or similar communication platform
The company is growing steadily so there will be opportunity for growth over the long-term. The duties will relate primarily to our US website, but will include some responsibilities related to our European website and business.
2+ years customer service is required, and a college degree is preferred.
The company is based in the Boulder, Colorado area although the job is 100% remote. It's a plus but not required to be located in Colorado.
The ability to work a few hours over the weekend is also a plus, but not required.
Please send a cover letter indicating why you would be a good fit for this role. Applications without a cover letter will not be considered.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Application Question(s):
- What kind of experience do you have with holistic health? Things like meditation, energy work, yoga, or other alternative health modalities?
- Did you submit a cover letter? To be considered, please submit a cover letter that includes why you feel you'd be a good fit for this position.
Education:
Experience:
- Customer Service: 2 years (Required)
Work Location: Remote