ob Description:
- Greet and communicate with guests, promptly and professionally checking them in and out of the hotel.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of front office computer or manual system, including all daily responsibilities
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations.
- Have knowledge of hotel property, hotel staff and hotel services, with hours of operation.
- Give clear directions to hotel facilities for inquiring guests.
- Perform other duties as assigned, especially related to assisting guests during their stay
Knowledge, Skills, and Competencies:
- High work ethic and self-initiative
- Proven experience with strong customer service skills
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time.
- Efficiently and accurately operate a computer - Microsoft Word, Excel, etc.
- Ability to maintain excellent relationships with staff and always maintain staff and guest confidentiality
Physical Requirements:
- Stand, sit and walk for varying lengths of time
- Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Schedule:
Ability to Relocate:
- Key West, FL 33040: Relocate before starting work (Required)
Work Location: In person