What will you do?
- Answer 50 – 70 Inbound calls per day
- Adherence to all CWI, SOP, and Federal regulations as well as all policy and procedure
- Make 60 – 80 Outbound calls per day
- Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
- Accurately identify and escalate AE/PQC to the client within 1 business day
- Field caller complaints and escalate via the request for supervisor process
- Respond to sample accountability emails within 24 hours of receipt
- Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
- Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
- Attendance and on-phone percentages (90% or better)
Education & Experience
- High School graduate (some college preferred)
- 3-5 years of customer service experience within an inbound call center environment
- Above-average computer skills
- Exceptional written and verbal communications
Job Types: Full-time, Contract
Pay: $15.00 - $18.00 per hour
Work setting:
Location:
Work Location: Remote