Description:
First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States.
We are actively looking for a Customer Service to join our team! If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team!
This is a full-time, Monday through Friday position.
Pay range: $79-19 ODE
What you'll be doing – The Role:
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Processes a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax.
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Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
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Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
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Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
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Dispatches Service Technicians to respond to repair calls and coordinates service installations.
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Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
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Processes and applies payments to customer accounts
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Communicates sales leads to appropriate branch personnel.
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Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
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Keeps records of customer interactions, processes customer accounts, and files documents.
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Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
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Solicits sales from customers during promotions.
What’s in it for me? – The Benefits
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401(k) and company matching
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Medical, Dental and Vision Insurance
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Life insurance
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Paid time off
Requirements:
What you’ll bring – The Person:
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High school diploma or equivalent
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Past experience preferred