Job Summary: The representative will provide excellent customer service, while assisting customers with a variety of parts needs.
Job Responsibilities:
Perform daily and operational activities in the parts department to include the following, but not limited to:
-
Prepares orders by processing requests and supply orders; pulling material packing boxes; placing orders in delivery area for shipment
-
Maintain records of all activities and processes pertaining to the warehouse
-
Identify damages, lost, or surplus materials stored in the warehouse
-
Completes deliveries by driving truck or van to and from customer locations
-
Maintains lift truck by completing preventive maintenance inspection sheets
-
Maintains inventory controls by collecting stock location orders and printing receipts
-
Stock merchandise racks
-
Check merchandise and affix barcode labels
-
Match purchase orders to sales orders and distribute appropriately
-
Sort merchandise according to size and/or product code
-
Maintains quality service by following organization standards
-
Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat, maintaining clean shipping supply area; complying with procedures, rules and regulations
-
Contributes to team effort by accomplishing related results as needed
-
Coordinate activities with other Parts or Warehouse staff
-
Occasional duties assisting customers on parts counter
-
Answer phones
-
Carry out any tasks as assigned by the Parts Manager
-
Must have High School Diploma or equivalent
-
Must have a minimum of 1 year experience in shipping/receiving, parts or warehouse environment, heavy equipment industry experience a plus.
-
Excellent written and oral communication and basic mathematical skills.
-
Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.)
-
Ability to climb, stoop, kneel, push, pull, twist and carry and lift up to 70lbs.
-
Maintain excellent customer service
-
Must be able to pass a background, physical, and drug screen