Technical/Functional Skills
- Experience in handling benchtop devices, laboratory instruments, and instrument validation for a pharmaceutical company lab.
- Understanding of GxP and GMP processes.
- Strong Windows Desktop support experience (Windows 10 & 11).
- Experience in troubleshooting hardware issues at Level 2+.
- Knowledge of medical instrument connections to desktops.
- Proficiency with Antivirus software, Active Directory, Asset Management, and Windows Patching.
Responsibilities
- Provide hands-on support for laboratory devices and instruments.
- Perform GxP/GMP laboratory system validation.
- Execute GxP/GMP SOPs on laboratory systems.
- Troubleshoot desktop hardware and software issues.
- Manage IT desktop support for a pharmaceutical company environment.
- Maintain a strong understanding of GxP and GMP processes.
- (Good to Have) Experience supporting Lace Box and Empower Systems.
- (Good to Have) Knowledge of various laboratory instruments such as Plate Readers, Spectrometers, and Calibrators (Waters, Agilent, etc.).
- (Good to Have) Previous IT experience with a vendor like Perkin Elmer.
Qualifications
- Bachelor's degree in Information Technology or a related field (preferred).
- Minimum 2+ years of experience in a laboratory IT support role.
- Strong understanding of GxP and GMP regulations.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Detail-oriented and highly organized with a strong work ethic.
Job Type: Full-time
Pay: $80,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- IT Desktop support for a PHARMACEUTICAL COMPANY: 4 years (Required)
- Plate Reader, Spectrometers, Calibrator For Waters,: 4 years (Required)
Work Location: In person