The Kroger Co.
Position Title: Pharmacy Technician
Enterprise Job Code:
Department: Pharmacy
Position Reports To: Pharmacist
Position Summary:
Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
- Support company health and wellness initiatives
- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
- Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
- Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
- Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
- Answer phone and triage calls and answer inquiries as appropriate
- Complete billing procedures adequately to assure best value to the customer and the company
- Counting, measuring and preparing of specified product using company best practices
- Put away legend orders, including Central Fill deliveries
- Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
- Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
- Understand and perform ordering functions with primary and secondary wholesalers
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
- Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation
Behaviors/Skills:
Some of the Behaviors needed to successfully perform this position are:
Leadership Behaviors:
- Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
- Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.
- Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.
- Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.
- Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.
- Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.
- Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.
- Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.
- Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.
Minimum Position Qualifications:
- Must be 18 years old
- High school diploma or equivalent
- Ability to handle highly confidential information
- Meets minimum state requirements to perform the functions related to the position
Desired Previous Job Experience
- Equivalent experience of a pharmacy clerk
- Previous comparable experience
- EPRN familiarity
Potential Career Path from this position
- Pharmacy Certified Technician
- Pharmacy Senior Certified Technician
- Pharmacy Lead Certified Technician
Job Codes to be used: KERMIT 0580047 PHARMACY/TECHNICIAN
Job Types: Full-time, Part-time
Pay: From $16.11 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
- Tuition reimbursement
Physical setting:
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Gallatin, TN 37066: Relocate before starting work (Required)
Work Location: In person