Village Powersports is the newest addition to the Dimmitt Automotive Group. Located in Homosassa, FL, Village Powersports will feature Sea-Doo, Can-Am, and Kawasaki products to meet all of our clients' Powersports needs! If you are looking for an exciting opportunity to experience both professional and personal growth, then this is the place for you!
The Dimmitt Automotive Group is a 4th generation, family owned and operated business. We are proud to promote a work environment that recognizes the value of each team member and their ability to achieve success. We welcome you to join in our mission to improve the quality of life for our associates, our guests, and the community through service, excellence, and innovation.
POSITION RESPONSIBILITY: The Service Manager is responsible for the customer sensitive, efficient, and profitable operation of the dealership's Service Department. He carries out this responsibility by building customer relationships, operating his department at maximum production, creating a good work environment and properly managing the assets of the department.
ESSENTIAL DUTIES AND TASKS
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To model by example the Company’s mission statement by being an empowered, passionate and positive associate who provides exceptional personalized service to the Company’s guests and community. To live by the Standards of Excellence set forth by Dimmitt Automotive Group.
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Train the service sales staff to promote customer satisfaction by tactfully & quickly handling customer inconveniences, misunderstandings, and complaints.
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Ensure that every service employee shows common courtesy to all customers.
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Ensure that every employee exhibits pride of workmanship.
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Make every reasonable effort to make vehicle service a pleasant customer experience.
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Generate and continually strive to increase labor sales.
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Set individual and total shop sales objectives.
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Hire and train service writers.
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Plan and execute on-going service advertising program.
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Maintain daily sales and production records as prescribed by dealership management.
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Review the sales performance of the service salespeople and evaluate them on a regular basis.
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Ensure that proper service sales techniques are being used.
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Determine staffing requirements.
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Hire and maintain a technical production staff that can perform all types of maintenance work and mechanical repair on the products the dealership sells.
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Ensure that all the necessary shop equipment is in proper and safe working condition.
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Obtain and maintain control the special tools necessary for the repair and service of the vehicles the dealership sells.
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Schedule training as necessary to properly repair and service all the vehicles the dealership sells.
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Review flat rate flagging practices on a periodic basis.
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Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up-to-date, and properly maintained.
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Review technical bulletins from the manufacturer and distribute them to the appropriate technicians.
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Stay up to date on product changes and new products.
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Understand and monitor the service section of the dealership's financial statement.
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Create and control budgets for personnel and other expenses normally administered by service management.
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Maintain support personnel staffing at no more than 1 support person to 2 productive technicians.
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Strive to maintain as a percent of total labor sales: 65% or better gross profit, 25% or less personnel expense, 20% or less semi-fixed and fixed expenses, 20% or more net profit on labor sales
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Assure proper repair order flow to satisfy manufacturer/dealership/ business office requirements.
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Monitor the effective labor sales rate on a continuous basis.
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Obtain competitive bids for all tools, equipment, sublet repairs, supplies, etc.
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See that the dealership receives full value for the time and materials purchased.
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Know and understand all the manufacturer's warranty policies and procedures.
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Administer proper and prompt warranty claims processing and sublet repairs, supplies, etc.
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Monitor and control warranty claim receivables.
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Administer the correction, and promptly resubmit warranty claims rejected, denied, or returned by the manufacturer.
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Maintain a current service department organizational chart.
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Upgrade and maintain employee morale by providing advancement opportunities and promoting from within whenever possible.
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Train back-up personnel for every position in the service department.
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Be firm but fair in all decisions and solve problems by taking positive action.
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Strive to increase the production and earnings of every employee.
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Maintain a personnel file on every service employee.
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Ensure that all service employees arrive and depart work at established times and follow company policies.
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Counsel service employees who run afoul of instructions.
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Report to upper management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.
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Properly document employee behavior that may result in punitive actions such as termination.
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Create and review with every service employee a written job description.
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Conduct semi-annual employee performance evaluations.
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Assist all subordinate service management and sales personnel in all phases of their job descriptions when over-burdened or when sickness and/or other absences occur.
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Schedule preventive maintenance of shop equipment.
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Assign technicians and other service personnel to appropriate work areas.
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Organize and maintain the proper use of the service department's designated parking time.
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Analyze and eliminate practices that waste supplies, utilities, space, and time.
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Meet with the dealer once a month to review current service department performance, set future performance objectives, promotional activities, and discuss other critical departmental matters.
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Cooperate with all other dealership managers when necessary to resolve conflicts and request the involvement of the next higher dealership authority.
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Other duties as assigned.
JOB REQUIREMENTS. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform duties proficiently.
Ability to:
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Create a safe work environment where everyone is treated with dignity, compassion and respect.
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Provide superior quality service to internal and external customers.
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Be an effective team member who is innovative, proactive and focused on quality improvements.
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Work effectively with staff, customers and all levels of management.
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Present a positive and professional image to customers, staff and vendors.
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Manage multiple projects and duties simultaneously.
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Meet critical deadlines.
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Ability to read and comprehend instructions and information.
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Communicate both in writing and in person.
3-5+ years experience in a Service Manager role
Powersports management experience a plus
Bachelor’s Degree
Basic working knowledge of Dealership computer systems
Excellent selling, leadership, interpersonal and communication skills
Valid in-state Driver's license and clean driving record
Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:
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Medical
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Health Savings Account
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Telehealth
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Dental
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Vision
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Basic Group Life and AD&D – Employer Provided
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Voluntary Life Insurance – Employee / Spouse / Child(ren)
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Long Term Disability
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Short Term Disability
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Accident/Critical Illness
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401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years
Wait, there’s more!
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Employee Assistance Program
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Paid Holidays
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Paid Vacation
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Associate Discounts on Vehicle Purchases, Parts, and Service