NOW HIRING Customer Service Representative for Busy Independent Auto Dealer
*Automotive/Dealership Experience a PLUS but not REQUIRED*
*Call Center Experience is REQUIRED*
Earn $37,200 to $41,400+ per year! (based on exp)
*5 Day Work Week - One Week Day Off (Closed Sundays)
Business is BOOMING at Sports & Imports Auto Sales! We are one of the area's most progressive independent used car dealerships, and we are GROWING!
As a result, we are in immediate need of additional service team members to help us provide the HIGHEST LEVELS of customer service to our AMAZING customers!
Customer Service Representative Responsibilities:
-Efficiently handle all inbound calls to ensure customer satisfaction and retention of business
-Process payments for customers in a timely and efficient manner
-Use multiple methods of communication such as email, telephone calls, and mailings, to follow up with customers regarding their account
-Complete any required paperwork and documentation with accuracy in accordance with company guidelines
-Maintain a balance between customer policy and customer benefit in decision making
-Escalate complex cases to supervisor for resolution while taking accountability of conclusion within scope
-Serve as a resource/subject matter expert and provide training to fellow team members
**Experience in a Call Center Environment is Required**
**Experience in Payment Processing is Required**
*Strong Customer Service Experience Required*
*Knowledge of Automotive Industry Preferred*
Ideal Customer Service/Parts Advisor Candidates:
-Basic knowledge of automobiles & automotive dealerships
-Prior payment processing experience
-Prior experience working in a call center environment
-Basic typing and computer skills for entering customer information into database
-Professional appearance & demeanor
-Strong organizational skills
-Effective interview skills for asking follow up questions
-Must have a valid driver’s license
-Must be team oriented and focused on a high level of customer service
-Must be on time and dependable
Our benefits package includes, but is NOT limited to:
*COMPETITIVE PAY PLAN - Earn up to $41,400+ per year!
*Employee & Family Vehicle Discount Purchase Plan
*Amazing Inventory to Sell From
*Great Work Environment
*Paid Vacation
*5 Day Work Week!
*Health, Dental, & Vision Insurance
*Solid Job Security With A Stable Family-Owned Organization
*Supportive Management Team to Ensure Your Success
*Great Opportunities for Advancement
A College Degree is NOT Required-Get Into the Highest Paid Profession Without A Formal Education In Any Economy!
We are an honest, ethical dealer organization and we are seeking an honest, customer service representative to work with our growing base of customers!
NO WALK-INS Please.
All those interested should APPLY-and you may also call us at 855-298-5203 to arrange an in-person interview. Be sure to include CURRENT contact information on your application so we may call you to arrange an interview. ABSOLUTELY NO WALK-INS! YOU MUST HAVE AN APPOINTMENT.
Sports & Imports Auto Sales
4247 Buford Dr
Buford, GA 30518
-Must Be Authorized to Work in the US
-Drug Free Workplace
-Must Possess A Valid US Driver License
-Must Be At Least 21 Years of Age
Experience/Skills/Search Terms: Appointment Setter, Cashier, Office Assistant, Receptionist, Dealership Receptionist, File Clerk, Accounting Clerk, Accounting Assistant, Record Keeping, Balancing Accounts, Hospitality Industry, Hotel Front Desk, Concierge, Restaurant Host/Hostess, Sales/Customer Service, Customer Service/Sales, People Skills, Communication Skills, Computer Skills, Customer Service Skills, Phone Skills, Math Skills, 10 Key Calculator, Data Entry, Data Entry Skills, Paperwork Skills, Scripter, Appointment Scheduler, Appointment Generator, CRM Skills, Company Representative, Telemarketing, Call Center, Inbound Calling, Inbound Calls, Account Review, Documentation, etc.
Job Type: Full-time
Pay: $37,200.00 - $41,400.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Shift:
Work setting:
- Call center
- In-person
- Office
Application Question(s):
- Will you be able to reliably commute or relocate to Buford, GA 30518 for this job?
Experience:
- Call Center: 2 years (Preferred)
- Payment Processing: 1 year (Preferred)
- Dealership: 1 year (Preferred)
- Customer Service: 4 years (Preferred)
License/Certification:
- US Driver's License (Preferred)
Work Location: In person