LAN WAN Engineer
- Maintain accurate data on Customer PC inventory, Replacements and repairs
- Triage all problems to determine cause and resolution.
- Diagnose and repair PC level hardware issues. Order required parts from OEM
- Provide services in a timely manner to meet customer Service Level Agreement
- Strong Customer Service Skills and are approachable, a good listener, takes ownership of their issue and empathetic
- Candidates must be A+ Certified to be considered.
Experience working in enterprise environment.
- Candidates should have 3-5 years’ experience supporting PC Hardware and software and customer service roles.
- Work well independently – minimal supervision
- Ability to handle multiple projects
Desktop Technician II: Skills and Qualifications: MOST IMPORTANT SKILLSET (in order of importance) 1) Excellent customer service skills 2) Positive attitude and Problem Solver 3) Attention to detail
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Fort Worth, TX: Relocate before starting work (Required)
Work Location: In person