Join Malinda Zampera's State Farm agency, a client-centric company dedicated to delivering exceptional service experiences right from the heart of downtown Bellevue. As we grow and expand, we are looking for our next Customer Service Representative to join our team on-site. If you thrive in a fast-paced environment, have a passion for helping others, and enjoy engaging with customers, this role is perfect for you.
Salary: $40000.00 - $55000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Hands on Training
Parental Leave
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Customer Support: Provide prompt and courteous assistance to customers via phone, email, or in-person.
Issue Resolution: Resolve customer complaints and issues effectively and in a timely manner.
Product Knowledge: Develop a deep understanding of our products and services to address customer queries accurately.
Documentation: Keep detailed records of customer interactions, transactions, comments, and complaints.
Customer Feedback: Gather feedback from customers to improve our service and offerings.
Requirements
Communication Skills: Excellent verbal and written communication skills to effectively engage with customers and team members.
Customer Focus: A strong commitment to delivering exceptional customer service and resolving issues in a timely manner.
Problem-Solving: Ability to analyze situations, identify key issues, and propose solutions that meet customer needs.
Team Player: Collaborate effectively with team members to ensure a positive work environment and seamless customer experience.
Detail-Oriented: Meticulous attention to detail to accurately process orders, document interactions, and maintain customer records.
Spanish speaking is desired but not required.
Company Description
Best insurance agency to work for in downtown Bellevue! We are all about hard work and having fun, come join us!