Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients.
Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional manner
- Process orders, returns, and exchanges accurately
- Maintain customer records by updating account information
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs to recommend products or services
- Perform data entry tasks with a high level of accuracy
- Upsell products or services to increase revenue
Qualifications:
- Excellent communication skills in English
- Proven track record in customer service or sales
- Ability to effectively communicate and problem-solve with customers
- Strong data entry skills and attention to detail
- Proficiency in using CRM software or similar tools
- Ability to work in a fast-paced environment while maintaining professionalism
This position offers the opportunity to work in a dynamic customer service environment and develop valuable skills in communication and sales. Join our team and make a difference in the lives of our customers!
Job Type: Full-time
Pay: $45,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- In-person
- Office
Work Location: In person