The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.
They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.
Key Responsibilities:
- Communicate professionally, both written and verbal
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Effectively handle a high volume of email communication and phone contact
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Have a solid understanding of customer billing platforms that allow problem identification and solution
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Proficiency in key Excel functions that will drive collection efficiencies for large customers
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Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
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Prroactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
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Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
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Ability to react to and effectively handle changes in priorities based on business need
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Formulate a course of action to consistently accomplish or outperform established goals
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Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
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Ability to work with minimal direction; following guidelines and company policy
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Support development and implementation of on-boarding content for new team members
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Use Practical Process Improvement techniques to identify and solution problem root cause
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Mentor and support other team members
Minimum Requirements/Qualifications:
- High School Diploma required. Bachelor’s degree in a business field preferred.
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5+ years of experience in collections and/or business or an equivalent combination of education and experience.
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Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
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Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
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Goal oriented
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Possesses a high degree of integrity
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Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
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Ability to work effectively with other team members in an open environment
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Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos
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Travel may be required at times, up to 20%.
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Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
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Operates with a high degree of integrity, works well in a team environment.