Remote Customer Service Agent
BISON MOUNTAIN FINANCIAL CONTINUING EDUCATION – Remote
Apply Now (ID & MI applicants only)
About us
Join our team of dedicated professionals who are committed to providing excellent customer service. We are a professional and dedicated team at BMFCE. Our work environment is fully remote. Our team is spread across several time zones. We work hard & have fun while always providing exceptional, professional continuing education to financial institutions, and insurance professionals. *Check us out at https://bmfce.com/
Job Summary:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely
manner
- Enter and update customer information in the database accurately
- Make outbound calls to follow up on customer inquiries or resolve issues
- Collaborate with other team members to ensure customer satisfaction
- Experience with Microsoft Excel, Google Sheets, OneDrive, Outlook Exchange, TEAMS,
and a plus if you have experience with HeyMarket SMS chat.
-No SAT or MiFi/hotspot internet. Must have highspeed internet.
-Windows 10 or newer, dual screens.
-Work Hours will be in the Central Time Zone
Experience:
- 1-3 years previous experience in a customer service role is preferred
- Strong communication skills in English
- Proficient in data entry and computer skills
- Microsoft 365, Word, Excel, TEAMS
- Google Sheets
- Ability to analyze customer needs and provide appropriate solutions
- Insurance or continuing education background a plus
**** Applications without taking the assessment will be rejected.
Job Type: Part-time
Expected hours: up to 30 per week
Benefits:
- Remote - Work from home, computer provided. Recommend additional screen.
- Must have high speed internet. Speed Test required.
Experience level:
- 1-3 years customer service – phone & chat, data entry
Shift:
- M-W-F Morning shift, T-TH Afternoon shift (WORKING IN CENTRAL TIME ZONE)
Weekly day range:
Work setting:
Work Location: Remote - Only Idaho & Michigan applicants at this time
*Do not reach out to BMFCE directly regarding this position
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Flexible schedule
- Work from home
Experience level:
Shift:
Weekly day range:
Work setting:
Location:
Ability to Commute:
Work Location: Remote