Job description (Bilingual)
Tech Support Agent
We sell and support diagnostic tools and equipment. We are a fast-growing company looking for another member to add to our Tech Support team! We are looking for a motivated individual with a strong customer service background. Duties and responsibilities include:
· Providing help desk support using a ticket system.
· Answering calls via VOIP and turning any problematic calls into tickets.
· Taking very detailed notes for issues that customers are experiencing and passing this information on to the software developers.
· Providing assistance to customers that are using the diagnostic software that Cutting Edge sales.
· Assisting in helping customers determine issues that they are currently having with their vehicles or equipment.
· Processing software subscriptions and distributor requests for services that Cutting Edge offers.
· Following up with customers to ensure that their issues have been resolved.
· Pay is based on experience.
**** must be proficient in speaking and writing in Spanish ***
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Robertsdale, AL 36567 (Required)
Ability to Relocate:
- Robertsdale, AL 36567: Relocate before starting work (Required)
Work Location: In person