Position Summary
Sales Support will serve as a point of contact for customers with queries about products, campaigns, reporting, and provide support for sales representatives. The Sales Support person will be responsible for finalizing sales orders, referral tracking, KPI aggregation, forecasting, and assisting with onboarding customers. The role includes driving sales efficiencies and various administrative support projects. The Sales Support person makes an impact and adds value to our sales team through strong operational support.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Provide support to assigned salespeople in order to maximize sales throughout.
- Prospect and support new, existing business relationships, and monitor order accuracy
- Use CRM Software for lead management process to maintain all records and reports of activities
- Understand the needs of both internal and external customers to provide real, effective solutions, and work with the entire cross functional support and sales teams
- Strengthen overall sales operations and forecasting
- Write credit/cancellation memos for customer accounts and work with finance to track
- Develop basic knowledge of automotive industry
- Work with production team to provide accounts and targeting for current campaigns in production
- Follow up with reps on current campaigns where production is stalled
- Perform other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
- At least two years of experience in sales support or implementation
- Strong organization and time management skills within strict deadlines
- Strong mathematical aptitude and problem-solving skills
- Strong computer skills, including Microsoft Office and Google Workspace
- Genuine Interest in helping people and solving problems
- Clear and effective verbal and written communication skills
- Ability to work collaboratively and effectively with diverse staff, colleagues and clients
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Ability to lift, push or pull up to 50 lbs. to support training simulations
- Ability to work at a computer for long periods of time
- Ability to hold a conversation over the phone for extended periods
- Ability to work effectively in an open-office environment where noise levels may vary
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Travel requirement:
Ability to Commute:
- Vancouver, WA 98660 (Required)
Ability to Relocate:
- Vancouver, WA 98660: Relocate before starting work (Required)
Work Location: In person