Fleet Solutions Centeris Hiring a Service Advisor in Azusa, California
The Service Advisor greets customers and communicates daily with customers on status of trucks. The Service Adviser also generates service and repair orders by ascertaining service requests and performance problems; verifies warranty and service contract coverage; inspects vehicles, writes repair orders and daily maintains customer rapport and records. The Service Advisor also reviews jobs when they are complete and closes jobs.
Job Responsibilities Customer Service Duties
- Greets customers upon arriving in maintenance area
- Ascertains vehicle problems and services by listening to customer’s description of symptoms
- Clarifies description of problems
- Conducts inspections
- Proactively checks for recalls
- Submits documentation for warranty repair orders
- Retrieves mileage and vin numbers from vehicle
- Checks vehicle maintenance records
- Examines service schedules
- Maintains customer rapport by providing explanation of estimates and daily updates
- Calls customer when job is complete and truck is ready for pick up
- Establishes good customer relations by providing estimates and timelines Repair Order Duties
- Verifies warranty and service contract coverage by examining records and papers
- Explains provisions and exclusions
- Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required (Mitchell1)
- Obtains approval signatures
- Enters RO into service database system and sends to Estimator and Dispatcher
- Monitors repair work to ensure vehicle will be ready when promised
- Prints warranty
- Prints repair orders
- Issues sublet purchase order numbers
- Reviews jobs when completed
- Collects payment from jobs
- Closes jobs
Requirements :
- Must have minimum 2 years experience as Service Advisor
- Diesel mechanical experience will consider as priority.
We consider applicants for all positions without regard to race, religion, color, sex, gender, sexual orientation, age, national origin, mental disability, physical disability, medical condition, genetic information, marital status, military service, or any other basis protected by law.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Work Location: In person