**Job Title: Front Desk Agent**
**Job Summary:**
We are seeking a customer-oriented and detail-focused Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive experience from check-in to check-out. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to multitask in a fast-paced environment.
**Duties:**
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Check guests in and out efficiently, ensuring accurate information and payment processing
- Answer phone calls, respond to inquiries, and provide information about hotel services and amenities
- Assist guests with requests, such as booking reservations, arranging transportation, or addressing concerns
- Maintain a clean and organized front desk area, including managing reservations and handling guest check-ins
- Collaborate with other hotel departments to ensure guest satisfaction and resolve any issues promptly
- Upsell hotel services and amenities to enhance the guest experience and increase revenue
**Experience:**
- Previous experience in a customer service role, preferably in the hospitality industry
- Familiarity with phone systems and hotel management software
- Strong communication skills with the ability to interact effectively with guests from diverse backgrounds
- Knowledge of guest services, guest relations, and multilingual capabilities are advantageous
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. If you are passionate about hospitality, possess excellent customer service skills, and thrive in a dynamic environment, we would love to hear from you.
[Note: Remember that all positions must be paid, including internship positions.]
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- 8 hour shift
- Evening shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Rothschild, WI 54474 (Required)
Ability to Relocate:
- Rothschild, WI 54474: Relocate before starting work (Required)
Work Location: In person