Description/Comment:
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
AA or other 2 year technical degree in related discipline and 0 years experience
Equivalency:
Associate’s Degree and 0 years of experience. A relevant professional certification can be substituted for an Associate's Degree.
Special Requirements
Must be available 1st shift (7:00am – 3:30pm ) 2nd Shift (3:30pm – 11:30pm), and 3rd Shift (11:30pm – 7:30am) with rotating weekends. Mostly remote role, no set schedule to be onsite.
- Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications
- Experience doing technical support over the telephone and/or in chat
- Experience with troubleshooting Windows clients
- Experience working remotely
What are the top 3 items the Hiring Manager is looking for?
Customer service
Call center
Technical support (Windows)
Job Type: Contract
Pay: $20.00 - $23.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Rotating weekends
Work Location: In person