The Systems Support Technician (Programmer) provides specialized technical support to Field
Technicians by remotely programing Communicators and Alarm Panels using a variety of specific
manufacturer software. This position requires onboarding with Chase Bank.
customers alarm panels, communicators, or video equipment through remote DLL. Input
specific information into new or existing accounts in response to tech request or by scope
location, JCI receivers and Mastermind.
appropriate parties via phone.
Ability to multi-task; strong customer service, problem-solving, and communication skills.
High school degree or equivalent preferred. Competency in Microsoft Windows / Office.
Must be a team player and able to work as business needs dictate.
Experience with alarm installation, DLL, technical support, or data processing preferred.
Ability to perform technical research to resolve complex problems in DMP panels.
1 to 3 years of contact / call center experience.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.