Aya Healthcare has an exciting contract opportunity!
Job Details:
JOB TITLE: Practice Coordinator
SHIFT: Monday – Friday - Day Shift
LOCATION: San Francisco, CA
ONBOARDING TIME: Expected to start program in August
**First month will be an APEX program for 2 days a week 8 hours a day**
APPLICATION REQUIREMENTS (due at time of phone screen with recruiter)
· Resume with last seven years of work history - all work history gaps of 90+ days must be explained.
· 3 manager/supervisor references that you’ve worked with in the last two years. Two must be managers/supervisors. Please provide name, where you worked with them, their title, phone number and email address. We will not be calling the references as this time but will need them on file at time of submittal.
REQUIREMENTS & EXPERIENCE
· High school diploma or equivalent.
· Experienced with medical front office environments. Previous experience should include patient scheduling, patient registration, patient check-in/out, insurance verification, referrals, medical record data abstraction, or patient financial services.
· Experience with cash handling, insurance verification, insurance authorization, referrals.
· Strong computer skills, including basic keyboarding skills, and experience with at least two Office- type software programs (i.e., Outlook, Word and Excel).
· Understands and is able to prioritize new patient scheduling based on diagnosis and current treatment status to ensure complex patients are scheduled according to practice priorities
· Prior experience with EPIC.
· Demonstrated knowledge of medical practice terminology.
· Demonstrated administrative/office coordination skills.
· Excellent customer service and communication/interpersonal skills, both over the telephone and in-person.
· Successfully pass a fingerprinting protocol and is approved to handle cash.
· Ability to deal sensitively and effectively with patients
· Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents
· Excellent organizational and problem-solving skills
· Answering inbound calls from referring provider offices and patients
Preferred Qualifications:
· Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
· Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three.
DETAILS ABOUT THE POSITION
As a patient-focused organization, this client exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. This client seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.
The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. This person provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
The PC is responsible for the maintenance of all routine clerical operations and communications. This person adheres to the client House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities. This person is a self-reliant individual who synthesizes their knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.
This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any campus as needed and scheduled.
DUTIES & ESSENTIAL JOB FUNCTIONS:
· Advanced Administrative and Patient Care Coordination Responsibilities
· New Patient Scheduling and Processing
· Advanced New Patient Scheduling and Coordination
· Revenue Cycle
· Administrative and Patient Care Coordination Responsibilities
· Moderate Complex Administrative and Patient Care Coordination Responsibilities
· APeX and IT Specific Skills
· Moderate Complex APeX and IT Specific Skills
· Phone Bank
· Customer Service Outreach
Living Pride Standards
Service Excellence
Demonstrates service excellence by following the Everyday PRIDE Guide with the Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits teamwork skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
· Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
· Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
· Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
· Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Work Environment
· Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
· Picks up and disposes of any litter found throughout entire facility.
· Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
· Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
· Protects the physical environment and equipment from damage and theft.
Full list of requirements:
· High School graduate.
· Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.
· Strong computer skills, including basic keyboarding skills, and experience with at least two Office- type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
· Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
· Ability to work with minimal supervision
· Ability to use good judgment and work independently, at times under the pressure of deadlines
· Ability to access situations prioritizes workload, develop solutions and make recommendations.
· Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
· Able to sit at a computer terminal with telephone headphones for extended periods of time.
· Basic math skills required.
· Proven ability to deal with a wide variety of individuals;
· Ability to deal sensitively and effectively with patients.
· Excellent organizational and problem-solving skills.
· Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
· Demonstrated administrative/office coordination skills.
· Demonstrated knowledge of medical practice terminology.
· Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable
o Referrals (Incoming referral entry) and handling all referral WQs
o Schedule surgeries
o Work applicable work queues
o Enter/edit outside test results
o Messaging (CRM) if applicable
o 2nd calls in CRM if applicable
o Telephone encounters
o My open encounter
o Staff message
o New message
o Route Patient advice request to providers (My Chart)
o Patient Schedule (My Chart)
o Letters
o Pools
o Patient look up
o Check in process
o Check out process
o Comment field
o Quick note
o Scanning
AYA DELIVERS…
· Front-of-the-line access to exclusive jobs at thousands of healthcare facilities nationwide.
· A robust team to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience.
· A credentialing specialist to streamline the entire compliance process.
· And of course, you get the usual benefits such as:
· Premium medical, dental, vision and life insurance beginning day one of your assignment.
· Paid sick time. Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya's general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling.
· Generous 401k match.
· Certification and other reimbursements, when applicable.
· Pay listed above includes taxable wages and tax-free expense reimbursements, when applicable.
Aya Healthcare is an Equal Opportunity Employer and encourages all to apply!
Job Type: Contract
Pay: $21.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Do you have experience with patient scheduling, patient registration, patient check-in/out, insurance verification, referrals, medical record data abstraction, or patient financial services?
- Do you have EMR systems experience?
- Are you okay with the first month being 2 days a week training?
Education:
- High school or equivalent (Required)
Ability to Commute:
- San Francisco, CA (Required)
Work Location: In person