Northside Service Inc is a family-owned business since 1967. We are looking for a Diesel Tech Service Writer to add to our family business and act as our liaison for customers to address their truck repair needs. A service writer's responsibilities include documenting the repairs needed and scheduling appropriate technicians for each job in our computer system. Ultimately, you will ensure that the needs of our customers are met, coordinate transactions, and estimate both time and costs to ensure everything runs smoothly for our customers
Responsibilities Include:
Developing strong customer relationships through successful management of customer needs.
Maintaining computerized customer profile information.
Monitoring customer records to check for regular scheduled servicing and future work.
Develop cost estimates, logging needed parts and the time needed for repairs
Schedule the most appropriate Service Technician fo each job.
Convey all necessary information regarding costs, parts, work and Technicians to customers.
Meet with customers to discuss their requirements and relay those requirements to the Service Technicians.
Contact customers in the case of additional work to relay the details and extra costs.
Enter the details of repair jobs on the conpany's network and prepare repair instructions.
Requirements and Skills:
Proven work experience as a Service Writer or similar role.
Computer literacy and knowledge of office software programs.
Excellent communication and customr service skills
Strong record-keeping skills
The ability to understand and relate technical issues the the service team from customer's non-technical descriptions
A high school diploma or equivalent is preferred.
Job Type: Full-time
Pay: $41,000.00 - $65,204.47 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
Shift:
License/Certification:
- Driver's License (Preferred)
Work Location: In person