Neurotech NA Inc - a wholly-owned subsidiary of Theragen Inc
We are a team of experts dedicated to helping patients recover more successfully from spinal fusion procedures. We are not only the manufacturer of our flagship product, ActaStim-S, but also the national Durable Medical Equipment (DME) supplier, serving patients across the United States.
The person we are looking for will be a good cultural fit with our team-oriented, "roll-up-your-sleeves-and-get-stuck-in" organization. You must have a demonstrated ability to learn a variety of skills and have the ability to juggle competing priorities and thrive under pressure.
This role will require detailed reviews of medical documentation, a high level of data entry accuracy and the ability to effectively communicate with both insurance companies and the sales representatives who are serving our patients and prescribers.
Your professional interpersonal skills need to be exceptional, with proven customer service skills. You also need to be able to learn and master new systems and processes quickly, while adhering to our corporate Quality Management Systems and Compliance Policies.
Who We Want
· Teammates: Partners who work as hard as we do, listen to ideas, share candid feedback and work together to move our Company forward
· Continuous Improvers: Experts who understand that achieving perfection requires constant evolution and who are ready to challenge pre-existing operational norms and propose alternative approaches.
· Excellent Communicators: Articulate professionals who are persuasive, detail-oriented and authentic in both verbal (phone) and written communications
· Multitaskers: Hard-working gogetters who are self-driven, able to manage competing priorities and remain calm under pressure.
Duties and Responsibilities:
- Process inbound order files from sales representatives into the Brightree system.
- Build relationships with external sales representatives including provision of routine status reports and timely response to any incoming queries.
- Verify insurance benefits and obtain authorizations from payors as needed.
- Ensure all documentation is collected according to the company’s policy for file billing and maintain accurate records and notes in Brightree billing system.
- Provide support concerning devices, accessories, and supplies for reps, patients and healthcare providers.
- Manage assigned WIP orders to ensure accurate and timely billing.
- Handle inbound and outbound calls to patients, payors, reps and prescribers in a timely, polite manner – keeping VIP customer service front of mind at all times
- Collaborate cross-functionally to drive continuous process improvements.
- Adhere to all policies and procedures to ensure the Company’s compliance with all local and national regulatory requirements – including but not limited to HIPAA, HQAA/Medicare, FDA and any other regulatory requirements.
- Perform special projects as requested by management
Key Competencies:
- Commitment to VIP customer care
- Proven skills in order management
- Strong organizational skills and highly structured approach with attention to detail and proper documentation of all work
- Advanced relationship-building skills
- Collaborative, team-oriented style, combined with excellent verbal and written communication skills
- Proven ability to foster a productive team-oriented environment with adaptability to handle changing priorities and multiple assignments in a high volume, fast-paced work environment.
Qualifications:
Bachelor’s or Associate’s degree.
1-3 years in a surgical scheduling, medical billing, revenue cycle or other related role.
After you submit your application, you will receive an email from Indeed advising how to complete your phone screen. Please ensure you complete this promptly to avoid delays in processing your application.
Job Type: Full-time
Pay: $45,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Travel requirement:
Work setting:
Ability to Relocate:
- Jacksonville, FL 32256: Relocate before starting work (Required)
Work Location: In person