ESSENTIAL FUNCTIONS: The following functions have been determined by American Pest Control to be essential to the successful performance of this position.
* Participate as a contributing team member to the APC sales and service team. This includes and is not limited to:
· Work and partner with Corporate Office Manager, Operations Manager, Corporate Procedures Manager
· Provide back-up to Initial Route Scheduling Team
· Have a thorough understanding of operations and procedures
· Effectively communicate with customer(s) and in a timely manner
* Develop the Renewal Retention Specialist position. This includes and is not limited to:
· Work with Management Team, especially Corp Procedures Manager, to develop role and complete job description
* General duties. This includes and is not limited to:
· Audit liquid termite reports and follow up with customers on the importance of retaining their warranty
· Monitor and analyze reports to create accountability in the Customer Service Department and communicate finds to Management Staff
· Research county and property tax records for new homeowner information
· Follow up on pretreated properties. Interact with Builders
· Responsible for processing and delivery New Homeowner Packets
· Interact with Termite & Universal Technicians as needed
· Work directly with CSR’s on renewal retention procedures
· Attend a bi-weekly meeting with Administrative Team for the purpose of development and collaboration of this position
· Special projects or reporting as they arise
* Initial scheduling of routes. This includes and is not limited to:
· Auditing ServSuite accounts before initial scheduling
· Backup on initial scheduling of Universal Technician routes
* Knowledge needed and required:
· Termite Contracts/Liquid Treatments/Pretreats/Wood Infestation Inspection reports and relation to termite renewals
· Billing procedure
· Collection procedure
· ServSuite software and reports
MINIMUM REQUIREMENTS:
· A minimum of one year of previous customer service experience.
· Experience with route customer service experience preferred.
· Successfully complete the Registered Technician exam from the Department of Agriculture within 60 days of hire date or at manager’s discretion.
· Valid driver’s license with a good driving record
· Successful completion of a pre-hire drug test and criminal background check.
· Proficient with the computer and Microsoft Office.
· Proven ability for honesty, respect and trustworthiness.
· Demonstrated initiative and drive.
· Good phone etiquette.
· Detail orientation.
· Problem solving skills.
EQUIPMENT USED: Computer, phone, scanner, iPad, copy machine and fax machine.
PLACE WHERE WORK IS PERFORMED: In the office of American Pest Control, 3145 Atlanta Highway, Athens, GA (and its Branches and Service Centers) and locations in the northeastern state of GA and western South Carolina.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
Ability to Relocate:
- Athens, GA 30606: Relocate before starting work (Required)
Work Location: In person