PLEASE READ THE JOB REQUIREMENTS AND DESCRIPTION BEFORE APPLYING!
About us: Comfort Keepers, a thriving medium-sized business headquartered in Hazleton, PA, is proud to operate 14 offices across Pennsylvania, serving our community for over two decades with our unique approach to healthcare and client services.
Schedule- Monday through Friday
Hours of Operation- 8:30a-5p
Wage- $14 to $15.50 an hour (plus pay for performance)
To be considered, All applicants must live in QUAKERTOWN (OR A 5-10 MILE RADIUS), possess a valid driver's License, and have a vehicle.
Job Description:
Under the general supervision of the Operations Manager, the Staffing Coordinator will receive direct support from the Director of HR and the Retention/Recruiting Director. Each staffing coordinator works closely with the Care Coordinator and the Scheduling Department to ensure the highest level of care to our clients and caregivers. They will direct all office activities, including human resource issues, Direct Care Worker communication, and client communication. The staffing coordinator is responsible for the office's recruitment and retention as well as employment, compensation, benefits, and other similar matters. Personnel records will be compiled and maintained by the staffing coordinator. Orientations will be conducted to ensure all policies and procedures meet the Comfort Keeper standard of care. Committed to the Company Culture, the staffing coordinator will work as a team member within our culture and environment to focus on compassion, effective communication, and personal growth.
Minimum Qualifications:
For this role, we require a high School diploma or GED, two years of experience in healthcare, staffing, and client services, proficiency in MS Office applications and databases, excellent communication and organizational skills, and the ability to multi-task and work well under pressure. A valid driver's license and vehicle are also necessary.
Essential Functions:
- Orients Comfort Keepers and maintains current employee files per policies and procedures.
- Records employee information such as personnel data, compensation, benefits, tax data, attendance, performance reviews, evaluations, and termination dates with reasons. Updates employee files to document personnel actions and provide information for payroll and billing processes (EVV compliance with caregivers and clients).
- Daily focus on "live" schedule (call dashboard).
- Maintain both Pre-Intent and Google calendars.
- Effectively communicate with caregivers while developing a positive rapport supported by our culture.
- Complete all scheduled Caregiver interviews and review culture and incentive programs. Process references and request background checks.
- Complete scheduled orientations and interactive training and discuss caregiver availability. Download the HHA App to gain a thorough understanding.
- Immediately upload new hire documentation onto the HHA platform and distribute it to the scheduling department. To build a schedule that matches the qualifications and availability of the client.
- Discuss their schedule, client assessments, and daily tasks with caregivers before shift assignments. Schedule and conduct a "meet and greet" with the client and caregiver before the shift. Report all client/caregiver incidents immediately to the Operations Manager. Communicate new assignments and/or schedule changes to caregivers and clients consistently and frequently.
- Complete "Weekly Recruitment Updates" and submit them to the Director of Retention & Recruiting every Thursday.
- Actively participate in the weekly recruiting calls.
- At Comfort Keepers, we foster a supportive work environment where effective communication with Operations, Scheduling, HR Support, and Retention and recruiting (Support Team) is ongoing. We believe in teamwork and collaboration, ensuring every staff member feels comfortable and welcomed. We maintain a clean and professional office environment.
- Additional functions as assigned by management.
Knowledge, Skills, Abilities:
- Experience in recruitment, hiring, and administration of benefits and compensation programs and other Human Resources programs.
- General knowledge of employment laws and practices.
- Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
- Effective oral and written communication.
- Excellent interpersonal and coaching skills.
- Evidence of the practice of a high level of confidentiality.
- Excellent organizational skills.
- Motivates, develops, and directs people as they work, identifying the best people for the job.
- It brings others together to reconcile differences.
Success Factors:
- Positive, professional business image.
- Have the ability to listen to and understand information and ideas presented through spoken words.
- Ability to communicate information and ideas in speaking so others will understand. Ability to communicate information and ideas in writing so others will understand. Ability to read and understand information and ideas presented in writing. Ability to identify and understand the speech of another person.
- Ability to speak clearly so others can understand you.
Working Environment:
Office environment.
Job Type: Full-time
Pay: $14.00 - $15.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person