***TO BE CONSIDERED, YOU MUST HAVE:
- Authorization to work in the US
- Minimum internet requirements within the dedicated space as determined by Birchwood
- Availability to work on the weekends if needed
- Bilingual in Spanish + English
Birchwood is seeking a highly motivated, customer service professional to join our team as our newest Mortgage Investigator!
Overview
Birchwood Credit Services, www.birchwoodcreditservices.com, has been leading the way for almost 30 years with a reputation for trust, innovation, and world-class customer service. Our Mortgage Investigator will be responsible for producing quality credit reports by editing and verifying the credit information of customers within an expected turnaround time. They will have an emphasis on providing quality detail via phones and internet, surpassing customers' expectations all the time.
WHY WORK FOR BIRCHWOOD?
- Flexibility to work from home
- Dynamic, team-oriented environment truly focused on Customer Service
- Competitive benefits package
How We Care For Our People
- Company paid dental and vision plans
- Partially paid medical plan
- 401K matching with immediate vesting
- Birchwood Cares charity donation program
- PTO and paid holidays
- Employee Assistance Program
- Company paid life insurance, AD&D, and disability
- And more!
We Are Looking For
- 1-2 years of customer service experience; mortgage credit reporting, banking or loan industries a PLUS
- Top Notch communication skills (verbal and written)
- Strong analytical skills and critical thinkers with superior problem-solving skills
- A determined attitude and receptive to feedback
- High level of common sense and ability to follow direction and instructions
- Ability to work independently as well as be a strong contributor in a team environment
What You'll Be Doing
- Providing high quality customer service to interpret and understand customer request reasons and credit report needs
- Setting up and leading conference calls to assist in the verification process of credit reports
- Processing credit files by contacting creditors for verification and submitting accurate and complete files back to the client
Where You'll Be Working
Remote work, WFH. Our Mortgage Investigator Team shares a rotating schedule of three standard shifts starting at 8:30am, 10:30am or 11:30am ET.
Immediate openings for remote workers in select US states.
EOE
About Birchwood
Birchwood Credit Services is a nationwide Credit Reporting Agency that has been providing financial credit services to mortgage lenders and mortgage brokers, including accurate mortgage online credit reports, tax return verifications, flood reports, collateral and property reports, credit re-scoring and other related services for over 29 years.
Founded in 1992, Birchwood has distinguished itself in the marketplace with its unwavering commitment to quality, compliance and customer service. Headquartered in North Conway, New Hampshire, Birchwood remains dedicated to providing its customers with personalized service by the most knowledgeable professionals in the credit reporting industry.
Job Type: Full-time
Pay: $20.50 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: Remote