POSITION TITLE: Parts Sales/Customer Service
DEPARTMENT: Sales
ACCOUNTABLE TO: Sales Manager
SUMMARY STATEMENT:
To assist and perform all functions related to the sale of bus parts.
MAJOR AREAS OF ACCOUNTABILITY:
1. Answer incoming phone calls in a courteous/helpful manner and help customers with all aspects of order processing. This will require the ability to clearly communicate via phone, email, text or face-to-face.
2. Assist customers with parts lookup, pricing, availability, research, sourcing and order entry. This will require some basic mechanical/parts knowledge and the use of parts lookup software.
3. Enhance relationships with current and prospective customers utilizing customer relationship management software. Communicate with customers to understand their needs and help solve their problems. Exceed their expectations with prompt, professional and courteous service.
4. Maintain a working knowledge of school bus industry products and company procedures. This will include regular training and promotion of new products.
5. Perform other duties as assigned by the Manager which may include research and development, assisting with the design and delivery of marketing flyers, attending trade shows and others.
6. Suggest improved methods and practices for business operations when experience and common-sense dictates.
QUALIFICATIONS
· Must be 18 years of age or older.
· Must have high school education or higher.
· Must communicate well via phone and computer.
· Must be organized, self-motivated, good communicator, and detail oriented.
· Must be a problem solver.
· Parts or mechanical experience is preferred.
· Must have 1 year of sales experience
A background check is required for this position.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Ability to Commute:
- Big Lake, MN 55309 (Required)
Work Location: In person