Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as a Ambulance Dispatcher. As a Dispatcher, you will play a crucial role in coordinating and dispatching resources to ensure efficient operations. Your excellent communication skills and ability to handle high-pressure situations will be essential in this role.
Duties:
- Receive and prioritize incoming calls from customers, clients, and field personnel
- Perform phone triage to assess the nature of the call and determine appropriate response
- Dispatch appropriate personnel or resources based on the nature of the call
- Negotiate with customers or clients to resolve conflicts or issues
- Communicate effectively with field personnel to provide necessary information and updates
- Transcribe detailed information accurately and efficiently
- Utilize GIS (Geographic Information System) software to track and monitor resources
- Analyze data and reports to identify trends or areas for improvement
- Provide first aid instructions over the phone when necessary
- Maintain accurate records of all calls, dispatches, and actions taken
Qualifications:
- Certification from International Academy's of Emergency Dispatcher IAED
- EMD/ETC or Emergency Medical Technician EMT Valid Certification(s)
- American Heart Association - CPR Valid Certification (CPR)
- MUST HAVE MIN. ONE (1) YEAR OF AMBULANCE DISPATCHING EXPERIANCE
- - Strong communication skills, both verbal and written- Excellent phone etiquette and customer service skills- Ability to type accurately and efficiently- Proficient in using computer systems and software applications- Familiarity with GIS software is a plus- Ability to analyze information and make informed decisions quickly- Conflict management skills to handle challenging situations effectivelyBenefits:
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- - Competitive salary based on experience
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- - Comprehensive benefits package including health insurance, dental insurance, and retirement plan options
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- - Paid time off for vacation, sick leave, and holidaysIf you are a highly organized individual with excellent communication skills and the ability to thrive in a fast-paced environment, we encourage you to apply for the position of Ambulance Dispatcher.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 36 – 48 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
License/Certification:
- EMT/EMD/ETC Dispatcher Certification (Required)
Ability to Relocate:
- San Gabriel Valley, CA: Relocate before starting work (Required)
Work Location: In person