**Position: Automotive Service Advisor**
Are you passionate about automobiles and customer service? Do you possess exceptional communication skills and have a knack for problem-solving? If so, we have the perfect opportunity for you!
**Job Title: Automotive Service Advisor**
**Location: Stroudsburg, PA
**About Us:**
We are a reputable and thriving automotive service center dedicated to providing top-notch automotive care and excellent customer service. With a team of skilled technicians and a commitment to quality, we have earned the trust of our community and built a strong reputation in the automotive industry.
**Job Description:**
As an Automotive Service Advisor, you will be the bridge between our customers and our skilled technicians. Your primary responsibility will be to ensure an exceptional customer experience by accurately assessing vehicle issues, providing transparent explanations of recommended services, and guiding customers through the entire service process. You will play a key role in building and maintaining strong customer relationships while maximizing service department profitability.
**Responsibilities:**
- Greet customers and conduct thorough vehicle assessments to identify service needs.
- Clearly communicate recommended services, including cost estimates and timelines.
- Coordinate and schedule appointments for service with customers and technicians.
- Keep customers informed about the status of their vehicle and any additional service requirements.
- Provide exceptional customer service, address inquiries, and resolve concerns promptly.
- Collaborate with the service team to ensure efficient workflow and timely completion of repairs.
- Maintain accurate records of customer interactions, service details, and invoices.
**Qualifications:**
- Previous experience as an Automotive Service Advisor is preferred but not mandatory.
- Strong interpersonal and communication skills.
- Knowledge of automotive systems and basic technical understanding.
- Excellent organizational and multitasking abilities.
- Customer-focused with a commitment to delivering outstanding service.
- Proficient computer skills for invoicing and record-keeping.
- Ability to thrive in a fast-paced, team-oriented environment.
**Benefits:**
- Competitive salary
- Health and dental insurance
- Retirement savings plan
- Ongoing training and professional development opportunities
- Employee discounts on services
If you are ready to join a dynamic team and contribute to our commitment to excellence in automotive service, we invite you to apply for the position of Automotive Service Advisor
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
*Join us in delivering exceptional automotive service and building lasting customer relationships!*
Job Type: Full-time
Pay: $40,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
Shift:
Experience:
- Service writing: 1 year (Required)
Work Location: In person