Family First Health strives for both quality care and strong patient engagement for our patients and their families. We are also committed to employee appreciation and recognition.
The Clinical Staff Supervisor is responsible for overseeing the daily operations of the clinical staff at the Practice Site including scheduling, competencies, meetings/huddles, providing support to the staff in all clinical aspects. Schedules hours and ensures staffing needs are met to cover patient visits. Performs various administrative functions and assists the doctors and physician extenders with examinations and patient care. Relies on experience and judgment to plan and accomplish goals. A qualified candidate should have 3-5 years of Primary Care/Family Medicine experience and Phlebotomy experience. Prior supervisory experience is preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ability to perform all essential clinical support staff duties and performs work in that capacity as needed.
- Oversees patient flow and provider pace with oversight of Patient Care Teams.
- Ensures daily completion of documented chart prep and huddles for all provider teams.
- Responsible for the direct supervision of the clinical staff including: recruitment; on-boarding; timely performance management and goal setting; time and attendance approval in payroll system; monitoring job satisfaction and engagement; and following all organizational expectations throughout the employee life cycle.
- Ensures and coordinates appropriate skills training opportunities for staff.
- Provides leadership to staff and facilitates the workflow of the Patient Care Team Member to ensure efficient and effective execution of daily tasks including completion of clinical standing orders.
- Provides supervision and task assignments in the clinical in box for Athena , this includes complete understanding of how clinical in box is managed along with completing tasks assigned to Patient Care Team Member Supervisor
- Collaborates with entire site team and makes adjustments to meet productivity goals and provides excellent patient care in collaboration with practice manager.
- Staffing/Staff Development
o Provides guidance and support for Patient Care Team Member to progress to next clinical level.
o Staff scheduling, monitoring OT, payroll, provider support
o Supervises huddles with Provider/ Patient Care Team Member teams
o Care Center/triage
o Referrals
o Vaccine oversight: inventory, reconciliation, PIERS, VFC handbook, handling, storage, cold chain
o Lab oversight: HIV, FOBT, emergency cart, sterilizer, open/close procedure
o Meaningful use measures
o Clinical supplies/medications, assuring appropriate par levels and stock management
o equipment maintenance and oversight
o Reportable diseases (PA-NEDSS)
- Participates and monitors all activities related to Quality Measures and Goal Setting/Action Plans as designated annually by Quality Department.
- Orients, trains and assesses the level of nursing staff skills and competencies to ensure appropriate professional development for all nursing staff.
- In collaboration with Practice Manager, researches and documents patient complaints and incidents in accordance with FFH policy.
- Performs clinical care within RN scope of practice.
- Prepares employee commendations, disciplinary actions and performance evaluations and reviews with practice manager prior to review with employee.
- Accurately prepares and completes clinical and administrative reports as required.
- Ensures OSHA compliance and PPE utilization.
- Attends and actively participates in key organizational meetings.
- Covers for other supervisor in their absence.
- Assists with Clinical Supervision for urgent needs at other FFH locations.
- Performs all other duties as assigned.
KNOWLEDGE/SKILLS/ABILITIES
- Active Pennsylvania license for Registered Nurse
- Current CPR and Narcan certification.
- Knowledge of computer software applications (Microsoft Office Applications, others)
- Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
- Excellent customer service skills
- Skill in operating office equipment
- Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
- Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes.
- Ability to work independently and within a multidisciplinary team
- Ability to work in, and respond appropriately to a demanding environment including crisis situations
- Ability to appropriately handle sensitive and confidential information
- Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
- Ability to work efficiently and accurately with strong attention to detail
- Ability to sort and file materials correctly by alphabetic or numeric systems
- Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
- Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
- Ability to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
- Ability to articulate and advocate Family First Health’s mission and values
- Ability to maintain required clearances and licensure.
PHYSICAL DEMANDS
Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Clinical Staff Supervisor position such as:
- Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion
- Requires correct vision and hearing to normal range
- Occasional bending, stooping, crouching, or kneeling
- Frequent standing and walking
- Frequent turning and reaching
- Frequent use of common PPE/safety equipment
- Constant exposure to disease, infection, viruses, blood, and bodily fluids
- Occasional travel between work sites with exposure to weather conditions
- Frequent competing demands, frequent changes, delays, or unexpected events
Employee Benefits
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3 Weeks of accrued Paid Vacation per year
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4 Personal Days per year
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Paid Time Off on Holidays
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Health, Dental, & Vision Insurance Plans
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Short/Long Term Disability and Life Insurance
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403(b) Retirement Plan
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Tuition Reimbursement Opportunities
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Attention to work-life balance
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Opportunity for growth and advancement
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And More!
COVID-19 Vaccination Requirement: Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance