Job description
JOB SUMMARY As a Tory Burch Support Associate you will flex between supporting the front of house and back of house operations. This may include acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities. RESPONSIBILITIES Operational Excellence Adhere to all sales and operational policies and procedures are maintained with a focus on excellence. Accurately process all POS transactions and capture of customer information. Have a proper understanding of the radio communication and all technology tools used in the store. Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts. Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization. Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team. Assist with store maintenance needs and supply ordering. Meet deadlines – IMRDs, damages, transfers, charge sends, etc. Properly print tickets in WebIM. Protect our assets by adhering to all loss prevention policies and procedures. Detail oriented with ability to multi task and prioritize work to produce desired outcomes Be Buddy/Team Player Model behavior that reflects the company’s core values. Appropriately manage conflict and take ownership for your part in the team dynamic. Demonstrate a high degree of maturity and integrity. Identify opportunities to support the team in delivering a transformational experience. Contribute to a positive atmosphere that is fun, professional, productive and team oriented. Support the Customer Experience Greet and connect with the customer by offering beverages, providing iPads, and answering questions. Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer. Ensure a high level of customer service through extensive product knowledge and product ownership. Accurately process all POS transactions including use of iPads, ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc. Assist when necessary with operational activities. Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.
Job Type: Part-time
Pay: From $15.00 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person