Company Summary
Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service.
Service is very important to us. At Learning Network, you will be among real people who care - about their customers and their colleagues. We prioritize service by making sure the details are done and done well - every time. We make promises and we keep those promises. We recognize that our customers and our employees don’t have to choose us. As such, service is embedded deep within our culture - and white-glove service is an expectation of every employee.
At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a difference by bringing access to the most innovative education to thousands of students. You’ll do this amongst a supportive community of people who care. In return, you’ll care. You’ll show you care by being teachable; by not only doing your job well but by valuing the relationships with those you work with. You’ll achieve your goals and play nicely in the sandbox with others while doing it.
Working at Learning Network isn’t for everyone. But for those that choose to make the commitment to hard work, service, students, and colleagues, it’s an incredibly rewarding experience.
Position Summary
Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service.
We have an immediate opening for an Instructional Manager. In this role, you will lead a team of teachers to provide high-quality, personalized learning to students in an online school. This role requires you to lead a team ensuring each member maintains a high level of productivity that directly impacts quality student performance. You must ensure each team member is successful.
You will do this by hiring, training, coaching, inspiring, motivating, counseling, and, when necessary, terminating teachers. You’ll be responsible for ensuring all direct reports meet or exceed company productivity and quality standards.
We seek a hands-on initiative taker - someone who loves working with others and finds fulfillment in coaching people to be better every day. If you like leading a team to enable student success, we’re probably a good fit.
This position is full-time (45-50 hours a week) and based at home.
Job Duties
- Lead a team of teachers serving students enrolled in an online K-12 school;
- Monitor teachers’ daily student outreach and listen to live calls with students and their families to ensure the frequency and content of communication meets our standards;
- Ensure teachers continually uphold service-level agreements as they relate to grading and both verbal and written correspondence with students and parents;
- Engage in frequent one-on-one coaching and development sessions with teachers to maximize student retention, growth, and achievement;
- Assess teachers’ instructional efficacy through classroom observations;
- Recognize teachers and other employees directly and via the company recognition program;
- Document teacher performance via observation notes, one-on-one notes, and formal reviews;
- Facilitate frequent team meetings, training opportunities, and other engagements designed to ensure teachers are fully supported and standard practices are being implemented;
- Document processes and procedures, checklists, and other tools that can be used to help improve the efficiency of instruction and improve student learning;
- Ensure company policies and procedures are being consistently implemented and special circumstances are properly escalated;
- Draft, implement, and maintain performance plans for teachers whose performance falls below minimum expectations;
- Directly engage with students and parents when escalations arise;
- Evaluate and recommend job applicants; and
- Other duties as assigned.
Essential Knowledge, Skills, and Abilities
- Very strong attention to detail;
- Excellent interpersonal communication skills with the ability to coach and motivate;
- Strong work ethic, entrepreneurial spirit, and proven flexibility;
- Proven ability to work in a fast-paced, high energy environment juggling multiple direct reports, deadlines and tasks;
- Strong track record of acting with a customer-focused approach; and
- Proficient with technology especially cloud-based educational tools (eg. Google Apps for Education).
Qualifications
- Five (5) years of successful work experience in educational technology or related industry;
- Five (5) years of successful experience in a customer service capacity;
- Three (3) years of experience managing people;
- Valid teaching certification required
- Bachelor's degree in Business, Management, Education or related field or equivalent work experience; and
- Ability to obtain teaching certification in Arizona, Colorado and Washington.
- Ability to pass required background checks; and
- Ability and willingness to travel to assigned testing locations and physically proctor student assessments. (Applies to Arizona and Colorado candidates only)
* Not an exhaustive list
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
Education:
Experience:
- Leadership: 3 years (Required)
- Customer service: 5 years (Required)
- education: 5 years (Required)
License/Certification:
- Teaching Certification (Required)
Location:
Work Location: Remote