We are seeking a highly motivated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients and resolving any issues or concerns in a timely manner. This role requires excellent communication skills, attention to detail, and a passion for helping others.
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional and timely manner
- Process orders, returns, and exchanges
- Update customer accounts and records
- Provide product information and recommendations
- Collaborate with other departments to ensure customer satisfaction
- High school diploma or equivalent
- 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and CRM software