Under minimal supervision, performs a variety of clerical and administrative duties pertaining to Broadband operations and delivery of services thereof. Position reports to Broadband Administrative Coordinator.
Verify accuracy of daily work orders.
Enter technician provided information from work orders into U-Bill or eLation.
Print and separate work orders daily.
Prepare equipment for daily work orders.
Removal of equipment from and clearing accounts.
Verify functionality of returned equipment.
Testing of cable modems and telephony modems.
Provide radio/cell phone support for field technicians.
Verify serviceability of all returned traps.
Call in underground locates and clear dig tickets via web interface.
Keep inventory database current. Maintain customer information databases.
Monitor inventory levels and assist supervisory personnel with orders.
Perform all customer call backs after initial installation/problem resolution.
Contact/arrange various vendors (SA) for return authorization numbers for equipment repair.
Prepare and arrange pickup of all equipment (modems and DHCTs) returned from repair.