General Summary & Essential Job Duties / Responsibilities
The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum.
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Teach up to 27.5 hours week.
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Prepare lesson plans.
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Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
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Assist students in the learning process.
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Evaluate and monitor student progress.
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Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
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Attend quarterly instructor in-service meetings.
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Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
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Organize and lead field trips for students at least once per quarter.
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Actively contribute to program improvement.
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Provide academic advising and support to students.
Education & Experience
The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.
Benefits Offered
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Health Insurance.
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Dental Insurance
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Vision Insurance
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Earned Sick Time