The Contractors State License Board is currently recruiting for a Staff Services Analyst in the Enforcement Division, Mediation Center.
The position is located in Norwalk.
Under supervision of the Supervising Special Investigator (SSI) I, the Staff Services Analyst (SSA) is responsible for performing a wide variety of analytical assignments for the Enforcement division’s Intake and Mediation Center. The SSA reviews incoming consumer complaints, gathers evidence from the parties, analyzes contractor law, conducts mediation, and makes recommendations. The SSA also tracks all complaints and determines priority, ensuring to meet established timelines. The SSA prepares and analyzes tracking spreadsheets and prepares summary reports based on findings to ensure a timely and fair complaint handling process.
In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.
CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.
Candidates that are new to state service must take the online Staff Services Analyst exam to establish eligibility: CalCareers
Please refer to the “Application Instructions” and “Additional Instructions” for information on how to apply.
Please let us know how you heard about our position by taking this brief survey. Department of Consumer Affairs Recruitment Survey (office.com)
You will find additional information about the job in the Duty Statement.