LifeBridge Community Gastroenterology Medical Secretary – Job Description
RESPONSIBLE AND
ACCOUNTABLE FOR:
· Efficient medical secretarial operational process including scheduling appointments and GI procedure posting.
· Presents a warm, pleasant, and welcoming demeanor to patients at all times.
· Acting as a “Practice Representative” and a “Public Relations” person.
· Maintaining a smooth-running communication base among the patients, the physicians, and the endoscopy team.
REQUIREMENTS:
· Warm and friendly demeanor
· Graduation from accredited high school. Minimum of two years medical office experience including surgical scheduling - 3 – 5 preferred
· Ability to multi-task
· Possesses the verbal ability to understand patient medical records, physician’s orders, and to communicate with the patients
· Possesses the ability to deal tactfully and effectively with patients, other staff members, and the physicians
· Demonstrates excellent computer skills – EMR and computerized scheduling software and desire to continue development of these skills
· Knowledge of medical practice and medical terminology; above average typing skills
· Participates in ongoing continuing education as related to position
TYPICAL PHYSICAL AND MENTAL DEMANDS:
· Full range of body motion, including manual and finger dexterity and eye-hand coordination
· Normal color perception and corrected visual acuity and hearing to normal range
· Involvement with patients, staff, physicians and management
TYPICAL WORKING CONDITIONS:
· Clean environment
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
1. Answers all incoming calls, directs telephone traffic.
2. Schedules appointments based on patients’ needs and providers guidance.
3. Posts procedures for the EndoCentre as well as at other outpatient ambulatory centers.
4. Answers patient questions and gives information within the limits of his or her knowledge.
5. Obtains authorization from insurance providers to perform procedures for reimbursement.
6. Gives patients appropriate written information sheets regarding preparation for the procedure, as well as, additional patient education materials pertinent to the procedure.
7. Tasks messages if necessary to nurse practitioner/PA, medical assistant, or physician obtaining as much information as possible.
8. Assists walk in patients.
9. Requests, sends, imports and files documents and faxed reports as necessary.
10. Returns patient calls - the same day.
11. Participate in marketing activities including visiting referring MD’s offices.
12. Retrieves authorizations from insurance companies.
13. Attends staff meetings and participates in quality improvement activities.
14. Works as an MA as needed – including vital signs, entering PIF, importing - entering medications.
15. Works in off-site locations.
16. As assigned – manage templates and recall process.
17. Keep supervisor informed of incomplete work.
18. Telephone operator duties
ATTENDANCE AND RELIABILITY:
1. Does not abuse or take advantage of sick time.
2. Always provides proper notification and advance notice of absences.
3. Reports to work, is at the assigned station, and ready to work at their starting time.
4. Returns from lunch on time.
OTHER:
1. Maintains a well-groomed, appropriate appearance.
2. Maintains a clean, well-kept work area.
Summary Statement:
This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job; it is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Medical specialties:
Schedule:
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Required)
- Computer skills: 1 year (Required)
Work Location: In person