Job Overview:
We are seeking a detail-oriented and client-focused Front Desk Specialist to join our team. As the first point of contact for our pet resort, you will play a crucial role in providing exceptional customer service while maintaining accuracy and multi-tasking abilities in a fast-paced environment.
Duties include, but are not limited to:
- Greet and welcome clients and visitors in a friendly and professional manner
- Treat all human and canine clients with respect and kindness
- Strive to provide "unreasonable hospitality" as much as possible
- Answer phone calls using our phone systems
- Assist with check-ins, check-outs, and reservations
- Provide information about services, policies, and events
- Maintain a tidy and organized front desk area
- Handle client inquiries and resolve issues promptly
- Effectively navigate and utilize our software programs and computer systems
- Collaborate with other departments and locations to ensure seamless communication
Skills:
- Proven experience in customer-centric roles
- Strong computer literacy with proficiency in MS Office Suite
- Excellent organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Experience working with dogs and/or in the veterinarian field is beneficial
Playtime Pet Resort is a dynamic, expanding organization. Joining our team as a Front Desk Specialist offers many opportunities to showcase your organizational skills and contribute to creating a positive client experience. If you are a proactive individual with excellent communication skills and enjoy working in a fast-paced environment, we encourage you to apply.
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- Dog handling: 1 year (Preferred)
- Veterinary clinic: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Downingtown, PA 19335 (Required)
Work Location: In person