ABOUT THE COMPANY Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its Executive Chairman, Tory Burch. The collection, known for color, print and eclectic details, includes ready-to-wear, shoes, handbags, accessories, home and beauty. Art, music, travel, interiors and the designer’s own stylish parents are inspirations for the collection. Our company launched in February 2004 with a single boutique on what was then a remote street in downtown Manhattan. Today, we are a global brand with a presence in more than 50 countries, but in many ways we are only just beginning. There is so much we want to do! Brand integrity, global inspiration and beautiful products are integral to who we are as a company and what we have accomplished to date. Our incredible team is an equally important part of the equation. We believe that each of our employees play a vital role in our continuing efforts to grow and evolve. JOB SUMMARY As a Tory Burch Visual Sales Supervisor, you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You’re primarily responsible for sales. Secondarily, the role is about creating a store environment that promotes our brand, showcases & moves our product and & delights our customers. You will also have store open/closing responsibilities as well as act as a leader on the floor. You should demonstrate exceptional selling skills, a strong commitment to the customer experience, a genuine curiosity and interest in people, authenticity and a strong fashion & style sensibility. Additionally, you must have a well-developed understanding of the Tory Burch visual presentation standards and strong business acumen. You must be a team player and have a high degree of maturity and integrity given store open/closing role. RESPONSIBILITIES Drive the Business & Deliver Results • Achieve monthly, quarterly and annual sales goals • Assist the leadership team, ensuring the store is on target to achieve financial targets through monitoring and improvement of measurable statistics that drive the business. • Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned • Be a clienteling expert, leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade through you and your sales staff Operational Excellence • Perform store opening and closing procedures including counting registers and register funds, completing bank deposits, and securing the facility • Work with back of house to ensure all new product is strategically placed on the selling floor • Manage the product flow and merchandising cadence with agility • Execute photo submission/review as directed by Regional Visual Manager • Adhere to all policies and procedures with a focus on loss prevention and operational excellence. • Take ownership for maintaining a high standard of store maintenance including daily cleaning, exterior store maintenance, furniture, fixtures, upholstered items, lighting, etc. • Consistently adhere to all operational procedures • Ensure strong partnership with your GM and/or AGM to ensure alignment & timely two-way communication • Detail oriented with ability to multi task and prioritize work to produce desired outcomes Leadership & People Management • Lead by example and model behavior that reflects the company’s core values. • Appropriately manage conflict and take ownership for your part in the team dynamic. o Act as the Transformational Leader of the Floor (TLOF) and motivate the team on achievement of sales plans & personal sales goals. • Display a strong commitment to self-development and growth Deliver the Customer Experience • Lead by example; train, guide and coach staff on styling, selling & service skills, driving them to create transformational customer experiences & exceed sales targets • Assist the leadership team to create the customer journey in your boutique – customize it for your customer demographic & manage your team to develop & maintain productive customer relationships. • Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience • Demonstrate a strong use of selling skills and an ability to drive personal sales, building store clientele. • Build a strong consignment business in your store • Ensure visual merchandising and maintenance standards are met at all times Represent the Brand • Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer • Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude • Contribute to maintaining all brand and operating standards to support brand consistency REQUIREMENTS: • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts. • Occasional overnight travel may be required. • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time. • Must be able to submit verification of legal right to work in the United States • Must be at least 18 years of age.
Job Type: Full-time
Pay: $20.11 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Compensation package:
Schedule:
Ability to Relocate:
- Quil Ceda Village, WA 98271: Relocate before starting work (Required)
Work Location: In person