Hope Family Housing is another step along the journey to self-sufficiency, for those in need of affordable housing. These communities in Buena Park and Orange serve as the final transition for formerly homeless individuals and families. Hope Family Housing’s primary goal is to provide affordable housing in an environment of independent living with program-driven and supportive services.
Hope Family Housing Case Manager is a program of Orange County Rescue Mission. The Orange County Rescue Mission is a faith-based organization committed to serving the homeless population of Orange County, California.
The Rescue Mission is looking for a Hope Family Housing Case Manager to oversee all OCRM Hope Family Housing programmatic functions.
The Hope Family Housing Case Manager Job Duties are (but not limited to):
- Receive all incoming applications, maintain log of all applications, ensure applications are complete, and track down any missing documents if not complete.
- Evaluate income to see if it meets income qualifications, evaluate application to see if there are any disqualifying factors and complete background/credit check.
- Make updates to application documents as necessary, communicate with applicants to let them know whether they are approved or denied, calculate rent amount if qualify.
- Send out congratulation letters to applicant, on-site manager and property managers.
- Explain program requirements to residents and have them complete intake paperwork.
- Log services and input paperwork into HMIS/Clarity.
- Send out monthly newsletter which include, budget reminder to complete and submit along with bank statement by the 7th of each month, educational materials relating to early literacy and childhood development, and any important dates/announcements.
- Review monthly budget and bank statements. If notice resident is spending unwisely, discuss with family, communicate with residents via email, phone or in person.
- Maintain files of budgets, bank statements and case notes for each family.
- Conduct random drug testing along with the Safety and Security Officer – quarterly.
- Conduct exit interviews prior to move-out and have clients complete exit paperwork.
- Be in contact with property manager in regards to move-ins/move-outs/resident issues/maintenance issues.
- Maintain communication with residents including letters sent upon move-in, move-out, warnings if necessary, move-out reminders, and other various forms of communication.
- Send notice of impending move out 6 months prior to move out.
- In the event of an eviction work with the property managers to coordinate court appearances, documentation, etc.
- Maintain files for all HFH residents.
- Update documents as necessary: application, rental agreements, addendums, etc.
- Keep current rosters for all facilities.
- Annually: participate in annual audit of HFH BP.
- Annually: conduct annual income review which involves collecting tax documents and pay stubs from all residents, evaluating income to determine whether they still qualify, and communicate to all residents any changes in rent.
- Annually: HIC/PIT reports for 211OC (major project, it actually involves all of our OC facilities, not Just HFH).
- CFCOC: Participate in annual audit as noted above.
- 211OC: Attend all trainings as necessary, make sure all residents are input into HMIS/Clarity.
Minimum Qualifications:
- Education: Bachelor's degree
- Experience: 1 year of job related work experience.
- Driving Requirements: Required to drive a Company vehicle on behalf of the Company.
All applicants must complete an Orange County Rescue Mission Employment application and Statement of Faith. To apply, please go to our online employment portal at: www.rescuemission.org/employment
If you have trouble with the employment portal or application process, please contact Human Resources at 714-247-4307.
This position is open until filled.
Job Type: Full-time
Pay: $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Education:
Experience:
- Case Management: 1 year (Preferred)
- Ministry: 1 year (Preferred)
- Property Management: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person