POSITION SUMMARY:
The Program Case Manager is expected to know and adhere to the Group Effort policies and procedures, and Teaching Family Association Standards of Service, philosophies, and goals. Technical knowledgeable and competence in the Teaching Family Model training, consultation, and evaluation systems is essential in order to provide monthly consultative visits, advanced training, and monitor the FMP service plan. The PCM will be directly responsible for resolution of issues identified by the individual, DIDD, MCO, family, natural supports and family model providers. Assures the administrative, support, supervisory, and Family Teachers adhere to, and receive training and development in compliance with Group Effort, Teaching Family Association, and State of Tennessee regulations, Manage Care Organization’s outcome standards, and other applicable laws /regulations.
Supervisory Responsibilities: Family Model Providers
Essential Duties and Responsibilities: (OTHER DUTIES MAY BE ASSIGNED):
- Direct participation in the development of the ISP and PCSP process and assist in the facilitation of Circle of Support meetings.
- Implement and participate in training programs and outcome directed activities, related to ISP/PCSP plan.
- Ensure that ISP/PCSP are being followed
- Act as a liaison for the member with establishing community relationships.
- The PCM will be responsible for a minimum of one-two (1-2) “unannounced” supervisory visit a month to all family model sites.
- As needed PCM will complete the medication processing and medication deliver.
- Monitoring community-based services to ensure quality of services and the integrity of freedom of choice by the individuals receiving services.
- Ensure that all incidents are reported to the Incident Manager.
- Organize and maintain individual’s Comprehensive, Home Binder
- Assist in the develop Risk Tools, LON, PSD,
- Available 24/7 to include face to face to visit as needed when scheduled to work to from home.
- Maintain communication with legal guardian, Family Model Providers, Support Coordinator, Care Coordinators and family members and maintain on-going documentation efforts of each individual served.
- Participate with meet and greets, transition day, admission and discharge planning process.
- Obtain consents and medical releases and ensure all releases and consents are current.
- Ensure adaptive prosthetic and therapeutic devises are obtained as needed and maintained in proper working order.
- Participate in the accrediting process
- Participate on agency committees
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Transition Duties:
- Assist with the care plan meeting
- 24 hour home follow-up home visit
- Facilitate and Coordinate agency respite request
Communal Duties include: Working a flexible schedule which will include occasional weekday or weekend overnight travel, serving on Teaching Family and/or Group Effort committees; this includes
- Participating in the “on-call” rotation.
- Available by phone (24/7)
- Provide coverage for unscheduled shifts as needed.
- Schedule and Conduct initial Observation of potential members
- Schedule and facilitate Meet and Greets.
Master Scheduling Oversight:
- Assist with the establishing and maintaining monthly consultation visit with the FMP.
Training:
- Provide scheduled training to FMP on as needed basis.
Evaluations:
- Responsible for completing monthly, semi-annual and annual evaluations for the FMP.
QUALIFICATIONS
This position requires 1+ year of case management or other related document and/or casefile management experience. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS AND KNOWLEDGE REQUIRED
Education
Bachelor’s Degree with at least one (1) year experience in a related field or High School Diploma/GED with two years (2) years’ experience as a case manager, program coordinator or residential manager,
Language skills
Strong oral and written skills are required in this position including
- Ability to effectively present information to individuals, staff, and the general public including providing training on a variety of mental health topics
- Ability to respond to inquiries or complaints from customers, agencies, or members of the public
- Ability to write clear and concise reports and correspondence
- Ability to read, analyze and interpret professional articles, reports and documents
- Excellent skills in building and sustaining collaborative relationships
- Organizational and computer skills
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute percentages
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions and deal with several abstract and concrete variables.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to write, type or operate office equipment. During a typical day an employee is required to stand and walk. The employee must occasionally lift and/or move up to 10 lbs. Specific vision requirements include close vision, distance vision, color vision and ability to adjust and focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Travel Average 300-500 miles a month in local travel Special Conditions and Compensation
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Education:
Experience:
- Supervising Experience: 1 year (Preferred)
- Social Work: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person