Customer Service Representatives (Full-Time and Part-Time)
Location: Pottstown, PA (In-Person) or Remote
About Us:
Our company specializes in providing cutting-edge MFD (copier machine) leasing and maintenance solutions to military-based end users across the globe. We pride ourselves on our commitment to delivering exceptional customer service and innovative technology that meets the unique needs of our clients.
Position Overview:
We are seeking highly motivated and detail-oriented Customer Service Representatives to join our team. We have two positions available: one full-time (9am-5pm EST) and one part-time (3pm-8pm EST / 12pm-5pm PST). The successful candidates will be responsible for providing outstanding support to our military-based customers, addressing their service needs, and ensuring the seamless delivery and setup of MFD equipment. If you are passionate about delivering exceptional customer service and are looking for a dynamic role, we encourage you to apply.
Key Responsibilities:
- Respond to customer inquiries via phone and email, providing prompt and accurate assistance.
- Troubleshoot and resolve MFD-related issues using online resources, service manuals, and other available tools.
- Enter service calls into our service portal to dispatch local technicians when remote resolution is not possible.
- Contact customers pre-contract deployment to verify their locations and schedule appointments for machine delivery.
- Work closely with internal teams to maintain up-to-date customer records and ensure timely and efficient service delivery.
- Contribute to a positive and supportive work environment, fostering strong relationships with both customers and colleagues.
Requirements:
- High school diploma or equivalent.
- Minimum of 2 years of experience in a customer service role, preferably in a technical or military-related field.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Familiarity with MFD equipment and associated technologies is a plus.
- US Citizenship or Permanent Residency required.
How to Apply:
Interested candidates should submit their resume. After applying, please send a direct message indicating the position you are applying for (i.e., Full-Time On-Site or Part-Time Remote).
Job Types: Full-time, Part-time
Pay: $16.00 - $22.00 per hour
Experience level:
Shift:
Weekly day range:
Application Question(s):
- Please indicate which position you are applying for:
1. Full-Time On-Site (9am-5pm EST in Pottstown, PA)
2. Part-Time Remote (3pm-8pm EST / 12pm-5pm PST)
Work Location: Hybrid remote in Pottstown, PA 19464