Job Description:
Association Management Center (AMC) is a trusted partner to more than 28 leading associations and professional societies. Our talented team of more than 150 professionals provides the day-to-day operational management our clients need to achieve their business goals. We are proud to support our clients in the impactful work they do and to create a workplace in which all are welcomed and celebrated for the diverse skills, experiences, and backgrounds they bring. At AMC, you’ll join a dynamic team of collaborative, innovative, and supportive professionals and have the opportunity to 'Achieve What You Believe.'
Association Management Center is seeking a Member Services Representative to join our team. The Member Services Representative is responsible for providing professional and effective customer service to all internal and external customers while striving for a "one-stop" resolution.
Responsibilities
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Proactively apply a resolution focus when receiving, investigating, and responding to inbound calls regarding membership, meetings, publications, products, programs, certifications, and a variety of other general inquiries.
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Effectively respond to and process orders such as membership, conference and course registration, and product and mailing list rental in various databases.
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Ability to proactively develop proficient knowledge and application of database management systems and issue-tracking software such as Jira Management.
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Respond to inquiries that are received via phone, fax, and e-mail for assigned clients.
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Provide regular and timely updates to the Member Service team on membership, conferences, products, and programs for assigned clients.
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Attend and actively participate in client team meetings for assigned clients.
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Assist assigned client teams by providing additional operational support, onsite registration, and call campaigns upon request.
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Make calls to customers with an outstanding balance on conference registrations, exhibits, advertising, and sponsorship to secure payment.
Experience and Skills:-
Bachelor’s degree.
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Experience working in a customer service role and/or call center environment.
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Customer service attitude and skills: friendly, courteous, helpful, patient, enthusiastic, good listener, takes the initiative, pays attention to detail, resourceful, willing to take the extra step to ensure customer ‘s needs are met.
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Professionalism: good judgment, ability to interact with all levels of staff and customers, confidence, appropriate demeanor, and appearance.
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Excellent verbal communication skills.
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Excellent interpersonal skills: positive, professional, team player.
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Able to perform and organize multiple tasks.
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Able to anticipate potential problems and proactively provide solutions.
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Strong computer skills, including Microsoft Office Suite, web, and database. Familiarity with issue-tracking software such as Jira Management is a plus.
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Able to travel out of state and overnight by all modes of transportation including car, plane and train, if requested.
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Commitment to company values.
Association Management Center is an equal opportunity employer. We are committed to building a diverse team in which all employees are welcomed, valued and respected for their individual strengths, perspectives, and contributions.
Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.
From: Association Management Center