CornerStone Staffing is hiring for 2 Healthcare Customer Support Reps in Cary, NC. Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc.
Location: Cary, North Carolina **100% On-Site**
Pay: $20.40/HR
Schedule: Monday – Friday | 11:30am-8pm EST
**Training schedule is anywhere between 9AM - 7PM EST; after training you will be given a work schedule **
Essential Duties and Responsibilities
- Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
- Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
- Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction
- Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
- Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
Qualifications/Requirements
- High School Diploma or GED with minimum of Associate degree preferred
- 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
- Strong professional and empathetic verbal and written communication skills
- Experience working with management information systems to effectively address customer needs
- Proficiency in Microsoft applications
- Excellent verbal and written communications
- Professional telephone manner
- Strong attention to detail
- Customer service experience in a Call Center role – no retail
- Medical office experience / knowledge of medical terminology preferred
- Must be willing to take a typing and customer service test
Job Type: Full-time
Pay: $20.40 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- Cary, NC 27513: Relocate before starting work (Required)
Work Location: In person