Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously.
Duties:
- Greet guests upon arrival and assist with check-in and check-out processes
- Provide information about hotel amenities, local attractions, and dining options
- Answer phone calls and respond to guest inquiries in a timely manner
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records of transactions
- Assist with reservations and room assignments
- Coordinate with housekeeping to ensure rooms are clean and ready for guests
- Perform night audit duties as needed
Experience:
- Previous experience in a resort or hotel front desk role is preferred
- Familiarity with phone systems and hotel management software is a plus
- Multilingual skills are highly desirable
- Strong guest relations skills and the ability to provide exceptional hospitality
- Knowledge of front desk operations including check-in/check-out procedures, room assignments, and reservation management
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
We offer competitive pay based on experience. This is a full-time/ part time position with opportunities for career advancement within the hospitality industry. If you have a passion for providing excellent customer service and creating memorable experiences for guests, we would love to hear from you!
Note: All positions must be paid, including internship positions.
Job Types: Full-time, Part-time
Expected hours: 30 – 40 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends only
Work setting:
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Sanford, FL 32771 (Required)
Work Location: In person