Position Title: Customer Service Representative (Bilingual) Spanish
Location: San Diego, CA 92154
Duration: 6 Months
Work Schedule: Part-time - 11:15 to 4:45 or 12:015 to 5:45
Responsibilities for this position include, but are not limited to:
- Provide prompt, courteous, and helpful assistance to customers.
- Educate and inform customers about promotional offers; actively market FasTrak transponder accounts and distribute information to interested customers.
- Respond to a broad range of inquiries from customers related to payment of tolls, pre-paid FasTrak accounts, and general questions about the toll road and the express lanes; most customer interaction is by telephone, as well as in person.
- Contact and provide information to customers about toll amounts due; educate customers about payment options; prepare collection notices for overdue account balances; diffuse difficult customer situations and facilitate account resolution.
- Maintain accurate account information and records of customer communications using a Customer Relationship Management (CRM) software; maintain the confidentially and integrity of customer data.
- Assemble welcome kit and account materials; refurbish and test transponders.
To be considered for this position, you should have: [Skills, Education, or Experience]
- Language Skills: We're looking for bilingual candidates who are fluent in both English and Spanish, as they will be supporting our walk-in center.
- Candidates should possess a high school diploma, or equivalent, and two years of recent experience in a customer service environment. Key qualifications for these positions include:
- Experience working in a high-volume, professional call center environment, answering inbound and conducting outbound customer service calls.
- Demonstrated knowledge of effective customer service techniques; experience diffusing and resolving difficult or hostile customer interactions is desirable.
- Experience maintaining customer account records in an electronic database; experience researching account information and providing accurate responses to customer questions; ability to explain information clearly and concisely.
- Experience processing account payments, including credit card and cash transactions; ability to perform mathematical calculations.
- Experience performing data entry tasks with a high degree of speed and accuracy.
- Knowledge of telephone etiquette; excellent verbal and written communication skills including appropriate use of the English language; ability to write emails and draft routine correspondence; Spanish language skills are desirable.
- Demonstrated computer software proficiency using the Microsoft Office Suite, and conducting Internet research; experience with call center/CRM software applications is desirable.
- Candidates must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment. The selected candidates also can anticipate a driving record check upon hire, and approximately annually thereafter.
Job Types: Part-time, Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 25 per week
Experience level:
Shift:
Weekly day range:
Ability to Relocate:
- San Diego, CA: Relocate before starting work (Required)
Work Location: On the road