Job Summary: This position provides leadership in all aspects of Institute hospitality functions through the supervision and management of guest services, including customer-facing services, lodging services, and food and beverage services.
This is a full-time benefited position.
Housing package available with this position
Salary range $82,000 - $91,000
Essential Responsibilities: Overall Management/Leadership
- Provide day-to-day leadership by coordinating and overseeing all hospitality operational aspects of the Winthrop Rockefeller Institute.
- This position requires meticulous attention to detail and the ability to anticipate guest needs, manage staff performance, and uphold the highest standards of service quality and guest satisfaction.
- Must be able to serve as an effective resource for all hospitality areas, which include housekeeping and lodging, front desk, janitorial, kitchen operations, front-of-the-house waitstaff, Tomorrow’s Inc Bar, and the Roustabout coffee shop.
- As needed, lead department managers and assist with scheduling, standard operating procedures, best practices, key performance indicators, and payroll.
- Work closely with conference services and marketing teams to promote hospitality services through weekly meetings and transparent communications.
- Develop and maintain effective working relationships between supervised area, campus departments, conference clients, and external vendors.
- Cultivate a high-performing hospitality team by targeting training programs and continuous professional development that fosters a culture of excellence and developmental growth.
- Exhibit effective communication skills (verbal, written, and listening), ethical standards, and personal integrity
- Support department managers with the hiring process and supervision of staffing levels to ensure that guest service, operational needs, and financial objectives are met
- Ensure department managers and employees understand the Institute’s mission, history, organization, and current events.
- Must be able to analyze guest feedback and operational data to identify trends, resolve issues quickly, and make informed decisions to enhance the guest experience continuously.
- Must be community-minded and willing to participate actively in the Petit Jean Mountain Community Association meetings. Must serve as a board member for the Petit Jean Mountain Community Association.
Financial/Budgeting
- Manage budgeting and financial planning for all hospitality operations, including forecasting, staffing needs, and managing controllables.
- Develop and utilize effective key performance indicators while working closely with the chief strategy officer to develop effective strategies to address needs.
Job Type: Full-time
Pay: $82,000.00 - $91,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Relocation assistance
- Vision insurance
Experience:
- Hotel management: 10 years (Required)
- Hospitality: 10 years (Preferred)
Ability to Relocate:
- Morrilton, AR 72110: Relocate with an employer provided relocation package (Required)
Work Location: In person