External Description:
LIVING OUR VALUES
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.
This is a contract position with Gulf States Toyota. This contract position is expected to be 6+ months in duration.
JOB SUMMARY
The Technical Specialist role is pivotal for the successful integration and deployment of front-end AI tools with our existing SAP system. The Technical Specialist will serve as a bridge between our innovative Trailblazer initiative and Gulf State Toyota's core operational systems, ensuring seamless data flow and functionality between cutting-edge AI applications and our established SAP backend.
ESSENTIAL FUNCTIONS
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Collaborate with the Trailblazer project team and GST stakeholders to define integration requirements and objectives.
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Utilize IT service delivery knowledge to design and implement robust integration solutions to support the deployment of AI tools within GST operations.
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Conduct thorough testing and validation of integrated systems to ensure reliability, efficiency, and compliance with all data security protocols.
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Provide technical expertise relevant to GST's business processes, offering insights that guide the support of elevated incidents.
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Develop documentation and training materials to support the adoption and ongoing use of the new systems.
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Lead troubleshooting and continuous improvement efforts post-deployment to address any issues and optimize system performance.
QUALIFICATIONS
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Strong foundation in ITSM/ITIL, incident management, and customer success management.
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Demonstrated proficiency in AI and machine learning technologies, with a track record of successful integration into existing IT infrastructures.
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Proven ability to work collaboratively across multidisciplinary teams, effectively communicating technical concepts to non-technical stakeholders.
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Solid project management skills, capable of leading complex integration projects with agility and foresight.
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Bachelor’s degree in Computer Science, Information Technology, or related field, with relevant professional certifications in ITSM technologies considered a plus.
CERTIFICATES, LICENSES, REGISTRATIONS
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ITIL Certification highly desirable.
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Any certifications related to AI or machine learning technologies are a plus.
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.
TRAVEL REQUIRED
The job requires limited domestic travel (up to 20% of the time). The associate is required to travel to other sites, where applicable, for business purposes.
The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing