Necessary Skills / Attributes:
· Bachelor’s degree with 5-10 years of advanced technical support experience is required. Technical degree preferred.
· Prior experience in a telecommunications environment required, with specific focus on mobile device services and support (smartphones and tablets).
· Must be flexible to work 2nd and 3rd shifts.
· Knowledge and experience with MDMs/EMMs is preferred (SOTI, Blackberry, AirWatch, MobileIron, Good Technology, KNOX)
· Strong foundation and understanding of mail platforms, mail server administration, and transport protocols (POP/IMAP/SMTP/ActiveSync/Exchange/Lotus Notes/O365).
· Sound understanding of mobile platforms, device manufacturers, mobile browsers, and device management.
· Solid foundation and understanding of basic enterprise server administration (Windows/AD/LDAP/DNS/GC)
· Strong foundation and understanding of basic network functions, standards, and protocols (TCP/IP/Wi-Fi/VPN/LAN/WAN)
· Solid understanding of emerging technologies, standards, and best practices for mobile development.
· Thorough knowledge and experience in different mobile development platforms including device data retrieval processes (WM 10, BB, iOS, Android, et al).
· Strong analytical, problem solving, and technical skills with a high attention to detail and the ability to understand complex workflow systems.
· Deep understanding of processes and methods to troubleshoot customer issues and drive timely resolution of issues.
· Solid understanding of mobile email message flow.
Must be comfortable working in stressful situations and navigating complex organizational hierarchies.
Job Type: Full-time
Pay: $40.00 - $47.00 per hour
Expected hours: 40 per week
Experience level:
Schedule:
Experience:
- Mobile Device development: 4 years (Preferred)
- Enterprise Mobility Management: 4 years (Preferred)
Ability to Commute:
- Plano, TX 75023 (Preferred)
Ability to Relocate:
- Plano, TX 75023: Relocate before starting work (Preferred)
Work Location: In person