**Job Summary:** We are seeking a Front Desk Agent to join our team at a hospitality establishment. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. **Responsibilities:** - Greet and welcome guests upon arrival with a friendly and professional demeanor - Assist guests with check-in and check-out processes efficiently - Answer phone calls and direct inquiries to the appropriate department - Handle guest requests and resolve any issues promptly and courteously - Maintain a tidy and organized front desk area - Provide information about hotel services, amenities, and local attractions - Process payments accurately and efficiently **Qualifications:** - Previous experience in a front desk or customer service role preferred - Knowledge of phone systems and basic office equipment - Strong communication and interpersonal skills - Ability to multitask in a fast-paced environment - Hospitality management or resort experience is a plus - Excellent phone etiquette and guest relations skills - High school diploma or equivalent required Join our team as a Front Desk Agent to deliver exceptional guest service in a dynamic hospitality environment.
Job Type: Part-time
Expected hours: 24 per week
Schedule:
- 12 hour shift
- Day shift
- Every weekend
- Night shift
- On call
- Weekends only
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Jasper, TN 37347 (Required)
Ability to Relocate:
- Jasper, TN 37347: Relocate before starting work (Required)
Work Location: In person